Terms & Conditions
Please read the terms
and conditions ("Terms and Conditions") set out below carefully
before ordering any Goods or Services from this Website. By ordering any Goods
or Services from this Website, by phone, or by our mobile applications you
agree to be bound by these Terms and Conditions.
·Section 1: Introduction We are rasibookscentre Hotels , a brand of http://demo.goodluckinfotech.com/rasibookscentre, unless otherwise stated.
·Section 2: Definitions
o "Agreement" is a reference to
these Terms and Conditions, the Privacy Policy, any order form and payment
instructions provided to you;
o "Privacy Policy" means the
policy displayed on our Website which details how we collect and store your
personal data;
o "you", "your" and
"yours" are references to you the person accessing this Website and
ordering any Goods or Services from the Website or from any other channel
provided by rasibookscentre Hotels”
o "we", "us",
"our", and "rasibookscentre ” are references to the Company;
o "Goods" is a reference to any
goods which we may offer for sale from our Website from time to time;
o "Service" or
"Services" is a reference to any service which we may supply and
which you may request via our Website.
o "Food Delivery" is a reference
to perishable goods and to any form of delivery service, which both are
provided by our Restaurants and for both
of which we will take full responsibility; and
o "Website" is a reference to our
Website http://demo.goodluckinfotech.com/rasibookscentre or our mobile applications on which we offer
our Goods or Services.
·Section 3: Ordering
o Any contract for the supply of Food
Delivery from this Website is between you and the our Restaurant; for the
supply of Goods or Services from this Website any contact is between you and
Masthan Hotels. You agree to take particular care when providing us with your
details and warrant that these details are accurate and complete at the time of
ordering. You also warrant that the credit or debit card details that you
provide are for your own credit or debit card and that you have sufficient
funds to make the payment.
o Food Delivery, Goods and Services
purchased from this Website are intended for your use only and you warrant that
any Goods purchased by you are not for resale and that you are acting as
principal only and not as agent for another party when receiving the Services.
o Please note that some of our Goods may
be suitable for certain age ranges only. You should check that the product you
are ordering is suitable for the intended recipient.
o When ordering from this Website you may
be required to provide an e-mail address and password. You must ensure that you
keep the combination of these details secure and do not provide this
information to a third party.
o We will take all reasonable care, in so
far as it is in our power to do so, to keep the details of your order and
payment secure, but in the absence of negligence on our part we cannot be held
liable for any loss you may suffer if a third party procures unauthorized
access to any data you provide when accessing or ordering from the Website.
o Any order that you place with us is
subject to product availability, delivery capacity and acceptance by us and the
Restaurant. When you place your order
online, we will send you an email to confirm that we have received it. This
email confirmation will be produced automatically so that you have confirmation
of your order details. You must inform us immediately if any details are
incorrect. The fact that you receive an automatic confirmation does not
necessarily mean that either we Restaurant will be able to fill your order.
Once we have sent the confirmation email we will check availability and delivery
capacity.
o If the ordered Food Delivery and
delivery capacity is available, the Restaurant will accept the contract and
confirm it to kitchen. If the details of the order are correct, the contract
for the Food Delivery, Goods or Services will be confirmed by text message
(SMS).
o In the case that Goods offered by us
were ordered, rasibookscentre will confirm availability together with or
separately from Food Delivery.
o The confirmation message will specify delivery
details including the approximate delivery time specified by the Restaurant and confirm the price of the Food
Delivery, Goods and Services ordered.
o If the Food Delivery and/or Goods are
not available or if there is no delivery capacity, we will also let you know by
text message (SMS) or phone call.
·Section 4: Prices and Payment
o All prices listed on the Website are
correct at the time of publication and have been input as received by the
Masthan Hotels While we give great care to keep them up to date, the
final price charged to you by us can change at the time of delivery based on
the latest menu and prices of the restaurant.
o The total price for Food Delivery, Goods
or Services ordered, including delivery charges and other charges, will be
displayed on the Website when you place your order. Full payment must be made
for all Goods despatched and Services provided. Payment has to be made in cash
or, if available on the website, by online payment, e.g. credit or debit card.
o If you choose online payment, you must
pay for your order before it is delivered. To ensure that shopping online is
secure, your debit/credit card details will be encrypted to prevent the
possibility of someone being able to read them as they are sent over the
internet. Your credit card company may also conduct security checks to confirm
it is you placing the order.
o All applicable taxes and levies, the
rates thereof and the manner of applicability of such taxes are being charged
·Section 5: Delivery
o Delivery periods quoted at the time of
ordering are approximate only and may vary. Goods will be delivered to the
address designated by you at the time of ordering.
o In the case delivery is done by us we
will give great care to deliver in a timely manner. No responsibility is taken
for late delivery by rasibookscentre in either case.
o In case of a late delivery, the delivery
charge will neither be voided nor refunded by us.
o All risk in the Goods and the Food Delivery
shall pass to you upon delivery.
o If you fail to accept delivery of Food
Delivery and/or Goods at the time they are ready for delivery, or we are unable
to deliver at the nominated time due to your failure to provide appropriate
instructions, or authorizations, then such goods shall be deemed to have been
delivered to you and all risk and responsibility in relation to such goods
shall pass to you.
o You must ensure that at the time of delivery
of Food Delivery and/or Goods adequate arrangements, including access where
necessary, are in place for the safe delivery of such goods. We cannot be held
liable for any damage, cost or expense incurred to such goods or premises where
this arises as a result of a failure to provide adequate access or arrangements
for delivery.
·Section 6: Cancellation
o You must notify immediately if you decide to cancel your
order, preferably by phone, and quote your order number. If the restaurant
accepts your cancellation, no cancellation fee applies. If the restaurant
refuses cancellation, e.g. because preparation of Food Delivery has been
completed and/or delivery personnel has already been dispatched, it may not be
cancelled. We will not be able to refund any order, which has been already
dispatched.
o We may cancel a contract if the product is not
available for any reason. We will notify you if this is the case and return any
payment that you have made;
o . Great care has been taken to ensure that the
information available on this Website is correct and error free. We apologize
for any errors or omissions that may have occurred. We cannot warrant that use
of the Website will be error free or fit for purpose, timely, that defects will
be corrected, or that the site or the server that makes it available are free
of viruses or bugs or represents the full functionality, accuracy, reliability
of the Website and we do not make any warranty whatsoever, whether express or
implied, relating to fitness for purpose, or accuracy.
o We disclaim any and all liability to you for
the supply of the Food Delivery, Goods and Services to the fullest extent
permissible under applicable law. This does not affect your statutory rights as
a consumer. If we are found liable for any loss or damage to you such liability
is limited to the amount you have paid for the relevant Goods or Services. We
cannot accept any liability for any loss, damage or expense, including any
direct or indirect loss such as loss of profits to you, howsoever arising. This
limitation of liability does not apply to personal injury or death arising as a
direct result of our negligence.
o We do not accept any liability for any
delays, failures, errors or omissions or loss of transmitted information,
viruses or other contamination or destructive properties transmitted to you or
your computer system via our Website.
o We shall not be held liable for any
failure or delay in performing Services or delivering Goods where such failure
arises as a result of any act or omission, which is outside our reasonable
control such as all overwhelming and unpreventable events caused directly and
exclusively by forces of nature that can be neither anticipated, nor
controlled, nor prevented by the exercise of prudence, diligence, and care,
including but not limited to: war, riot, civil commotion; compliance with any
law or governmental order, rule, regulation or direction and acts of third
parties.
o Offers are subject to Masthan Hotels
discretion and may be withdrawn at any time and without notice.
·Section 11: General
o These Terms and Conditions and a contract (and
all non-contractual obligations arising out of or connected to them) shall be
governed and construed in accordance with India Laws. Both we and you hereby
submit to the non-exclusive jurisdiction of the Chennai Courts. All dealings, correspondence and
contacts between us shall be made or conducted in the English language.
o The voucher calculation is subject to rasibookscentre discretion and may be altered at
any time and without notice. The voucher can discount any/all of the components
including food cost, taxes and fees and likewise.
o Any Service Fee/Delivery Fee charged by rasibookscentre is subject to prevailing GST Rates.
o Blacklisting
of customers: rasibookscentre ls reserves the right to block/blacklist customers
with suspicious activity on their accounts. Suspicious activites include, but
are not restricted to:
§Unfair voucher use.
§Using multiple logins from the same device.
For concerns regarding blacklisting, please reach us
at customercare@rasibookscentre.com
